Refund Policy

At Sundree Spa, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to provide you with peace of mind.

1. Eligibility for Refund:

  • Refunds are available for products that are returned within 30 days of the original purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Initiate a Refund:

  • To initiate a refund, please contact our customer service team at [[email protected]/ 801-380-0765] within the eligible return period.
  • Provide your order number and details of the item you wish to return.
  • Our customer service team will guide you through the return process and provide you with further instructions.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method to ensure that your return is received safely.

4. Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If your return is approved, a refund will be processed to your original method of payment within 7 days.
  • Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card provider.

5. Exchanges:

  • We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired item.

6. Exceptions:

  • Certain products may not be eligible for a refund due to hygiene reasons or if they have been opened or used. Please refer to the specific product page for details.
  • Gift cards are non-refundable and cannot be exchanged for cash.

7. Contact Us:

  • If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [[email protected]/ 801-380-0765]. Our dedicated customer service team is here to assist you and ensure that you have a positive shopping experience with us.

Sundree Spa reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

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